Ways to reset a password
There are two ways for users to reset a forgotten password.
Either they browse to a web page and prove their identity in one of several supported methods or they use the PhenixID mobile app, One Touch, and just simply chose Reset Password.
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Reset using web page
In short the user browse the web page for forgotten password and type their username and then chose or use a method to prove their identity.
An organisation can have only one or several methods for the user to choose from.
Please next article for supported methods. -
Reset using mobile app PhenixID One Touch
If a user has downloaded the mobile app, One Touch, he/she can simply just click the Reset Password option and easy and securely change its password.
PhenixID One Touch is an certificate based solution making the profile unique to a specific user.